Refund policy

Return & Refund Policy

Because every Resin Bubble piece is handmade, please review the following policy before placing your order.

Custom Orders

Custom, personalized, and made-to-order pieces are final sale once materials have been selected or work has begun. At that point, the order cannot be changed, canceled, returned, or refunded because it is being created specifically for you.

Please contact shoptheresinbubble@gmail.com as soon as possible if you need to request a change or cancellation. I will let you know whether the order has entered production.

Ready-Made Pieces

Returns may be requested for eligible ready-made pieces.

Please contact shoptheresinbubble@gmail.com within 7 days of delivery. Approved returns must be mailed within 14 days of delivery.

To qualify for a return, the item must be:

Unused and unworn
Undamaged
In its original condition
Returned in its original packaging

Returns must be approved before being mailed. Items sent back without prior approval may not be accepted.

Customers are responsible for return shipping costs. Original shipping charges are nonrefundable.

Final Sale Items

The following items are final sale:

Custom, personalized, and made-to-order pieces once work has begun
Sale or discounted items
Gift cards
Items damaged through improper use, storage, cleaning, or care

Handmade Variations

Every piece is individually handcrafted. Minor variations in flower placement, color, texture, shape, and occasional tiny bubbles are natural parts of handmade resin art and are not considered defects when they do not affect the structure or intended use of the piece.

Natural flowers and botanicals may also experience subtle color changes over time.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon arrival.

If your item arrives damaged, defective, or incorrect, contact shoptheresinbubble@gmail.com within 7 days of delivery and include:

Your order number
Clear photographs of the item
Photographs of the exterior and interior packaging
A brief description of the issue

Please keep the item and all packaging until the issue has been reviewed.

Depending on the circumstances, the resolution may include repair, replacement, store credit, or a refund. Because many Resin Bubble pieces are one of a kind, an exact replacement may not always be possible.